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Terms of Service

Last updated: October 14, 2026

These Terms of Service ("Terms") are an agreement between you (and the business you represent, "you") and Buzzweave ("Buzzweave," "we," "us") for use of buzzweave.com and the Buzzweave social media, ads, leads CRM, review and AI marketing services, including Done For You services (the "Services"). By creating an account, checking the agreement box or using the Services, you accept these Terms and our Privacy Policy.

1. Eligibility and accounts

You must be at least 18 and able to form a binding contract, and use the Services for business purposes. Keep your login secure; you are responsible for activity under your account and for your team members.

2. The Services

Buzzweave lets you create and schedule posts, run and monitor ads, manage leads and reviews, send follow-ups, and use AI tools. Some features connect to third-party platforms through our provider Zernio and through Google, Microsoft and Meta. Features vary by plan. We may improve, change or discontinue features, and will give reasonable notice of material reductions to paid features.

3. Plans, billing and no free trial

  • Plans are billed in advance, monthly or annually, through Stripe, and renew automatically until cancelled. Prices are shown on our pricing page and at checkout.
  • There is no free trial. You are charged when you subscribe.
  • Done For You plans include a one-time setup fee charged on the first invoice. Done For You: Full Growth has a 3-month minimum term.
  • Ad spend is not included. You pay ad networks (Meta, Google, TikTok, LinkedIn and others) directly from your own payment method and are responsible for those charges and budgets you approve.
  • We may change prices with at least 30 days' notice; changes take effect at your next renewal.
  • You are responsible for applicable taxes. Failed payments may lead to suspension.

4. Cancellation and refunds

You may cancel at any time from your account or by contacting support@buzzweave.com. Cancellation stops the next renewal; you keep access until the end of the paid period. Except where required by law or stated otherwise in writing, fees already paid (including setup fees and partial periods) are non-refundable. If you believe you were charged in error, contact us within 30 days and we will review it in good faith. Minimum terms still apply to plans that have them.

5. Your content and connected accounts

  • You keep ownership of your content, brand materials and data. You grant us a limited license to host, process, display and publish it only as needed to provide the Services.
  • You authorize us to act on connected accounts as you direct, such as publishing scheduled posts, replying to messages or reviews you approve, sending emails from your connected mailbox, and creating or changing ads.
  • You must comply with each platform's terms and policies (for example Meta's Platform and Advertising Policies and Google's policies). Platforms may limit, reject or remove content or ads; we are not responsible for their decisions or outages.

6. Leads, messaging and email

You are responsible for having a lawful basis to contact your leads and customers and for complying with laws such as CAN-SPAM, the TCPA, and state privacy laws, and with platform messaging rules (for example Meta's 24-hour messaging window). Instant Follow-Up, review requests and other automated messages are off until you turn them on, and you control their content.

7. AI features

AI output may be inaccurate or unsuitable. Review it before publishing or sending. You are responsible for content you publish, including AI-generated content, and for not making false claims or infringing others' rights.

8. Acceptable use

You will not use the Services to: break the law; send spam or unsolicited bulk messages; post deceptive, hateful, harassing, sexual or infringing content; post fake reviews or incentivize reviews in violation of platform rules; scrape or reverse engineer the Services; interfere with security; or resell the Services without our written permission. We may suspend or terminate accounts that violate these Terms.

9. Done For You services

For Done For You plans our team creates and manages content and ads based on information and approvals you provide. You will provide timely access, materials and feedback. We do not guarantee specific results such as a number of leads, sales, followers or rankings.

10. Third-party services

The Services rely on third parties including Zernio, Stripe, OpenAI, Meta, Google, Microsoft and others. Their services are governed by their own terms. We are not liable for third-party services, and features may change if a third party changes its API or policies.

11. Intellectual property

Buzzweave, its software, design and brand are owned by us and our licensors. These Terms do not grant you any rights to our trademarks.

12. Confidentiality and privacy

We handle personal data as described in our Privacy Policy. Each party will protect the other's non-public information with reasonable care.

13. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE SERVICE OR ANY PARTICULAR MARKETING RESULT.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, BUZZWEAVE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID US IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. AD SPEND PAID TO THIRD PARTIES IS NOT RECOVERABLE FROM BUZZWEAVE.

15. Indemnity

You will defend and indemnify Buzzweave against claims arising from your content, your ads, your messages to leads and customers, or your violation of these Terms, law or platform policies.

16. Termination

You may stop using the Services at any time. We may suspend or terminate access for non-payment, violation of these Terms, or risk to the Services or others. After termination you can request an export of your data within 30 days, after which we may delete it as described in our Privacy Policy.

17. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in Texas, and both parties consent to their jurisdiction. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other for at least 30 days.

18. Changes to these Terms

We may update these Terms. We will post the updated version with a new date and notify Clients of material changes by email or in the dashboard. Continued use after changes take effect means you accept them.

19. General

These Terms and any order or plan details are the entire agreement between us. If a provision is unenforceable, the rest remains in effect. Failure to enforce is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale.

20. Contact

Buzzweave · Texas, USA · support@buzzweave.com · (936) 238-0102